Refund Policy

If you are not satisfied with your purchase, please contact us by email. You may request a return or exchange within 14 days of the receipt of the delivery date. Personalized or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.

Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include the United States Postal Service, Canada Post and Purolator. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.